call now

01487 208041

 

Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Microcurrent Site's relationship with you in relation to this website.

These terms and conditions are governed and constructed according to English Law.

The term 'The Microcurrent Site' or 'us' or 'we' or 'our' refers to the owner of the website whose registered office is 1st Floor, Unit 3, Brookside, Sawtry, Huntingdon, Cambridgeshire. Our company registration number is 06321440. The term 'you' or 'purchaser' refers to the user or viewer of our website. The term 'product' refers to the Alpha-Stim® M device & Alpha-Stim® AID device, The term 'consumables' or 'accessories' refers to the complimentary products associated with the devices.

The use of this website is subject to the following terms of use:

Our Products

The Alpha-Stim® M and Alpha-Stim® AID are declared by the manufacturers to be Class IIa, Type B medical devices. They have been independently tested by outside agencies in order to provide assurance of conformity to applicable standards for medical equipment safety and electromagnetic compliance. This means that they are non-invasive and safe and approved for sale without a doctor's prescription. By using any of the devices, appliances and accepting the conditions in this disclaimer, you acknowledge and agree that neither The Microcurrent Site Ltd, Electromedical Products International, Inc., Akern nor its heirs or assigns, shall be liable for any direct or indirect consequential damages to you or any other persons or property that may be exposed to the device and appliances.

If so required by law in your country, you shall only use this device under the supervision of a medical professional licensed to dispense it and monitor your treatment. It is entirely the buyer's (be it a patient, a doctor or a distributor) own responsibility to establish whether the products are legal to import and use in the buyer's country.

Contraindications: Please note that the Alpha-Stim® M and Alpha-Stim® AID are not suitable for use for people with a pacemaker or ladies that are pregnant.

Please note results may vary according to the individual and will depend on their specific response to the stimulus.

Returns Policies & Exchanges

If for any reason you wish to return the product due to not feeling any benefit from it, you can return the product within 60 days of the original purchase date to get a full refund minus a 10% restocking fee. This covers the device being unwrapped and consumables having to be replaced before being resold as a refurbished unit.

We would need to receive some correspondance from you before this time if you were not feeling any benefit from the device. From which we will offer advice and see if the treatment program can be changed in any way.

You have a statutory right to a "cooling off" period. This period begins once your order is complete and ends 14 days after the Goods have been delivered.

If the item is returnable and you send it back to us unopened in the original packaging, The Microcurrent Site Ltd will offer you a refund based on your original method of payment. You must return the product to our registered address within 14 calendar days.

If for any reason you wish to return your Alpha-Stim, you may return it no earlier than 60 days after purchase and get a refund minus a restocking fee which will be deducted, £60 for the AID & £90 for the M - to cover the cost to replace all accessories. Postage costs will not be refunded and the product must be in good, working, resalable condition and returned with all accessories, packed in the original case. Any refunds actioned under the 60 day money back guarantee (MBG) will not be processed until after the full 60 day period. As the results from using the Alpha-Stim are cumulative it can often take the full 60 days of usage to see the desired improvements. If you have any doubts about the effectiveness of the treatment during the first 60 days you MUST contact us via info@themicrocurrentsite.co.uk so we can offer guidance either via email or over the phone. Failure to do this will invalidate your 60 day MBG. The 60 day MBG is valid for your first outright purchase only and excludes devices not purchased directly through The Microcurrent Site, purchases made through the Rent To buy scheme or if the purchase has come from outside the UK.

If returning a product within the cooling offer period in exchange for a refund, a refund will be issued less our shipping costs to you.

Our refund policy excludes 'consumables' for the 'product(s)' for which no refund is given due to hygiene and safety reasons, unless the item is sealed or the item(s) is faulty. Unfortunately a refund cannot be claimed if a purchase has been made from outside the UK or if a device bought via the Rent To Buy scheme, this of which has its own terms & conditions which can be found on the rent to buy agreement.

If you are not satisfied with your purchase of a product or consumables, please contact our Customer Services team 0843 289 7227 for Return Authorisation.

Right to Cancel

In addition, under the UK Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within seven working days following the day on which you receive your order.

To cancel, you can contact Customer Services on 0843 289 7227 within seven working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).

Warranty

If you discover what you believe is a product defect for any Alpha-Stim device within 5 years of purchase, please contact Customer Services on 0843 289 7227. Such a defect, if any, is covered under the terms of your product’s warranty. Please refer to the warranty information and other support documentation that came with your product for further information or contact Customer Services on 0843 289 7227. The Microcurrent Site Ltd is not responsible for paying any shipment costs.

For all Alpha-Stim devices, the warranty registration card must be completed and returned to validate the warranty on the product. Accessories such as batteries and electrodes are excluded from the warranty and are sold 'as is' because they may be easily damaged before or during use. The warranty is voided immediately if the product has been subjected to abuse, accidental damage, damage in transit, negligence, acts of nature, or damage resulting from failure to follow the operating instructions, alteration/disassembly by anyone other than by Electromedical Products International.

If you return an Alpha-Stim device as faulty, but no fault is found, a £15 admin fee will be applied to your account to cover postage and administration costs. Please speak with Customer Services in the first instance before returning a unit to head office to obtain authorization to return.
If your unit is found to be faulty, then a warranty replacement unit will be shipped to you.
 

Your Communication to us

When you send e-mail to us, you are communicating with us electronically and you consent to receive communications from us electronically. Furthermore, you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

If you sign up to our newsletter you will be added to our mailing list and will receive our newsletter if and when we publish a news letter and you will also receive promotional material from us by email. Promotional material may include information relating to our services or the services and products of a third party that we would like to recommend. We do not sell or rent data and your data will never be provided to a third party without your prior consent.

The Microcurrent Site would like to hear from you. Any such submissions and any questions, comments, answers, suggestions, or the like submitted by you to The Microcurrent Site via this Website or by fax, mail, or otherwise, or transmitted, posted, or uploaded by you to this Website (collectively, "Your Submissions") will be treated as non-confidential and nonproprietary, and The Microcurrent Site will not assume any responsibility, obligation, or liability for them or for The Microcurrent Site's receipt or non-receipt of them. The Microcurrent Site's receipt of Your Submissions is not an admission by us of their novelty, priority, or originality, and it does not impair our right to contest existing or future intellectual property rights relating to Your Submissions.

You grant The Microcurrent Site a non-exclusive, royalty-free, perpetual, irrevocable, and sublicensable right and license to reproduce, distribute, publish, transmit, modify, adapt, translate, display, distribute, sell, license, publicly perform, prepare derivative works based upon, and otherwise use or exploit Your Submissions throughout the world in any and all media. You represent and warrant that: (a) you have the right and authorization to make the foregoing grant without the consent of any third party, and (b) Your Submissions are accurate and, as permitted to be used by us in this User Agreement, do not and will not infringe any right of any third party.

Payments

The title of the goods will remain the property of The Microcurrent Site Ltd until payment is received in full. To protect your security and prevent credit card fraud where possible, we reserve the right to ask for proof of ID and to carry out a credit check where necessary. We accept credit/debit card payments via Visa, Mastercard and Switch/Maestro. Credit card payments are debited at the time of order. In the event that we are unable to fulfill an order within a reasonable time frame due to insufficient stock, the customer will be notified of an expected delivery date and, should this prove unsuitable to the customer, a full refund will be given. You may supply your credit card information via the Internet shopping cart.

Delivery within the United Kingdom is calculated at checkout. For international orders we will advise of additional delivery costs before dispatching your order as these are subject to change and costs will vary from country to country. The delivery price quoted at checkout for international orders is only an estimate and is subject to change. Products are delivered either direct from our offices or from one of our International Distribution partners.

All trademarks and brands, and their respective owners are acknowledged. By purchasing any product or item you are thereby agreeing to the above stated terms and conditions. This returns policy does not affect your statutory rights.

Order Processing

The estimated shipment date on your order is based on product availability, payment processing time, and administrative processing time and does not include transit time. Payment processing will not begin until we receive all the information we need and full payment or a full authorization, in the case of credit card and lease orders.

Signature is required for delivery: Most of our shipments contain valuable equipment. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address. Title and risk of loss to all products will pass to you on delivery.

By submitting your order you are offering to buy goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers and other subcontractors). We reserve the right to accept or reject orders placed on the website or by any other means.

Orders placed on the weekend or on a holiday will begin payment processing the next business day.

Orders for in-stock items that are eligible for same-day shipping must be received before your local time of 2:00 p.m., pending payment processing. Orders placed on the weekend or on a holiday will begin payment processing the next business day.

Business days are Monday through Friday, excluding bank holidays.

Next Business Day shipping is not available on products shipped from outside the United Kingdom.

If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and contact me immediately. We require written notice of the damages within 7 days. TMS shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods.

All delivery timescales given are estimates. If your item is not in stock, we will back order for you and inform you of the expected delivery date. However, you will always be emailed with the option to cancel your order if you would rather not wait. In the event that you wish to cancel your order, your credit card payment will be refunded immediately.